Our selection of custom merchandise is as diverse as your needs! While we’re excited to soon launch The Cool Shop, which will provide an easy way to explore and shop directly, we currently focus on curating tailored solutions with the help of our expert team.

If you don’t see what you’re envisioning, contact one of our specialists at sales@iceboxmail.com. We’ll work with you to source or create the perfect items for your project, ensuring your vision comes to life with high-quality, branded merchandise.

Creating custom merchandise with The Icebox is a seamless and collaborative experience. To get started, contact us, and our team will guide you through every step of the process.

When reaching out, it’s helpful to provide the following details to ensure we curate the perfect branded solution for your needs:

• Recipient: Who will receive the items (e.g., employees, customers, prospects)?

• Purpose: What is the goal of the merchandise (e.g., recognition, business development, event promotion)?

• Timeline: What is your desired in-hands date?

• Quantity: How many items do you need?

• Budget: What is your target budget for the project?

Using this information, we’ll work with you to source, design, and deliver high-quality custom merchandise that meets your goals and exceeds your expectations.

Absolutely! At The Icebox, we’re committed to providing sustainable solutions that align with your brand values. We offer a wide range of eco-friendly merchandise, including items made from recycled, biodegradable, and responsibly sourced materials.

Our team can work with you to curate sustainable product options tailored to your needs, ensuring you make a positive impact while delivering high-quality branded merchandise. Contact us to explore how we can incorporate eco-friendly options into your next project.

The average turnaround time, including shipping, is approximately 3–4 weeks from the date your order is approved. However, production timelines can vary depending on the specific product and customization requirements.

If you have a specific in-hands date, please let us know when placing your order. Our team will work with you to ensure timely delivery or provide alternate options based on inventory availability and production scheduling.

We prefer vector files, such as .ai, .eps, or .pdf formats, as they can be scaled to any size without losing quality. If vector files aren’t available, we can also work with high-resolution files (at least 300 dpi) in formats like .jpg, .tiff, or Photoshop (.psd). Providing the highest quality artwork ensures the best possible results for your custom merchandise.